Grievance Redressal Policy
This Grievance Redressal Policy outlines the process for addressing grievances and complaints related to our services. We are committed to resolving issues promptly and fairly.
1. Purpose
The purpose of this policy is to provide a clear and transparent process for individuals to raise grievances and for us to address them effectively.
2. Scope
This policy applies to all users of our services, including customers, employees, and third parties.
3. Grievance Submission
If you have a grievance, please submit it in writing to our designated grievance officer at +91 820 917 7260.. Include your name, contact information, and a detailed description of the grievance.
4. Acknowledgment
We will acknowledge receipt of your grievance within 7 business days.
5. Investigation
We will investigate the grievance thoroughly and fairly. This may involve gathering additional information from you or other parties involved.
6. Resolution
We aim to resolve grievances within 7 business days. We will communicate the outcome of the investigation and any actions taken to address the grievance.
7. Appeal Process
If you are not satisfied with the resolution, you may appeal the decision by submitting a written appeal to +91 820 917 7260.
8. Confidentiality
All grievances will be treated confidentially, and information will only be shared with those involved in the investigation and resolution process.
9. Contact Us
If you have any questions about this Grievance Redressal Policy, please contact us at +91 820 917 7260.